Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

At FAPTOYS, we carefully inspect and securely package every order before dispatch. Because our products are intimate and personal-use products, we do not accept returns or provide refunds for change of mind, incorrect selection, personal preference, or dissatisfaction after opening or using a product.

We only consider requests where the product received is incorrect or arrives damaged/broken/defective.

1. Eligible Issues

You may contact us for a replacement if:

  • You received a wrong product that does not match your order.

  • The product arrived broken or physically damaged.

  • The product has a clear manufacturing defect that was present when received.

Approved cases are eligible for a replacement of the affected product, subject to verification and availability.

2. 360° Unboxing Video Is Mandatory

For any claim involving a wrong, broken, damaged, or defective product, a continuous 360-degree unboxing video is mandatory.

The video must:

  • Start before opening the package.

  • Clearly show the shipping label/order information.

  • Show the package from all sides (360°) before opening.

  • Clearly show any tape, seal, packaging, or visible damage.

  • Show the complete unboxing process without cuts, edits, pauses, or missing portions.

  • Clearly show the product and the issue immediately after opening.

  • Clearly show the product received if it is different from the product ordered.

Claims without valid 360° unboxing video proof may be rejected.

3. Damaged or Broken Product

If your product arrives broken or physically damaged, please do not use it.

Contact us as soon as possible with:

  1. Your order number.

  2. Your complete 360° unboxing video.

  3. Clear photographs of the product.

  4. Clear photographs of the outer packaging and shipping label.

  5. A short description of the issue.

Our team will review the evidence and determine whether the claim qualifies for a replacement.

4. Wrong Product Received

If you receive a product different from the one you ordered, contact us with:

  • Order number.

  • Complete 360° unboxing video.

  • Photograph/video clearly showing the product received.

  • Photograph of the shipping label.

If the error is verified, we will arrange a replacement with the correct product.

5. No Refunds

FAPTOYS does not offer refunds for eligible return requests.

Where a claim is approved, the remedy will generally be a replacement of the affected product rather than a cash refund.

We do not provide refunds for:

  • Change of mind.

  • Wrong product selected by the customer.

  • Incorrect size/color/model selected by the customer.

  • Personal preference.

  • Product no longer wanted.

  • Products that have been opened or used, except where required by applicable law.

  • Normal wear and tear.

  • Damage caused after delivery.

  • Improper use, storage, charging, cleaning, or handling.

  • Claims submitted without the required proof.

6. Claim Time Limit

Any damaged, broken, defective, or wrong-product claim should be reported within 48 hours of delivery.

Claims submitted after this period may not be accepted.

7. Hygiene & Intimate Products

For hygiene and safety reasons, intimate products that have been delivered correctly and are not damaged or defective cannot be returned simply because the customer has changed their mind or does not want the product anymore.

Please do not send an intimate product back without receiving written instructions from our support team.

8. Claim Verification

All claims are subject to verification.

FAPTOYS reserves the right to request additional photographs, videos, packaging information, or other reasonable evidence before approving a replacement.

A claim may be rejected where the submitted evidence does not establish that the product was received incorrectly, damaged, or defective.

9. Replacement Availability

Approved replacements are subject to product availability.

If the exact product is unavailable, we may offer an alternative resolution where appropriate and permitted by applicable law.

10. Contact Us

To report a wrong, broken, damaged, or defective product, please contact our customer support team:

Email: faptoys@gmail.com
Order Number: Please include your order number in the subject line.

Please keep the original product and all packaging until your claim has been reviewed and resolved.

Important

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.