Shipping policy

At FAPTOYS, we aim to process and deliver every order safely, securely, and discreetly. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Please allow 1–3 business days for order processing and dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive available tracking information through the contact details provided during checkout.

2. Delivery Time

Estimated delivery time after dispatch is generally:

  • Metro and major cities: 2–5 business days
  • Other locations: 3–7 business days
  • Remote or difficult-to-service locations: 5–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, courier service, weather, public holidays, operational delays, or circumstances beyond our control.

3. Discreet Packaging

We understand that privacy is important.

All orders are shipped in plain, discreet packaging without unnecessary product descriptions or explicit product imagery on the outside of the package.

The shipping label will contain only the information necessary for successful delivery and courier processing.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN/ZIP code
  • Valid phone number

FAPTOYS is not responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.

If an order has not yet been dispatched and you need to correct your address, contact us as soon as possible.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Any applicable shipping promotions or free-shipping offers may be subject to minimum order values, product exclusions, destination restrictions, or other conditions displayed at the time of purchase.

6. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

FAPTOYS is not responsible for delays caused by courier tracking-system updates.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

Please ensure that someone is available to receive the package when required.

If a package is returned to FAPTOYS because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or failure to respond to the courier, additional shipping charges may apply for re-dispatch.

8. Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact us at:

Email: faptoys@gmail.com

Please include your order number so that we can assist you more quickly.

Delivery delays caused by courier operations, weather, natural events, strikes, public holidays, government restrictions, or other circumstances outside our reasonable control may take additional time.

9. Lost or Missing Packages

If tracking shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may request information from you and/or initiate an investigation with the delivery carrier.

Please do not dispose of the packaging or shipping information if there is a delivery dispute.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package before opening it.

For claims involving a broken, damaged, or incorrect product, please follow our Return & Refund Policy, including the requirement for a continuous 360-degree unboxing video.

The video should begin before opening the package and clearly show the package, shipping label, seals, and complete unboxing process.

11. Wrong Product Received

If you receive a product different from what you ordered, contact us at faptoys@gmail.com as soon as possible.

Please provide:

  • Order number
  • Complete 360-degree unboxing video
  • Clear photographs of the product received
  • Photograph of the shipping label

After verification, an eligible wrong-product claim may qualify for a replacement in accordance with our Return & Refund Policy.

12. International Shipping

If international shipping is offered for your destination, delivery times, shipping charges, customs requirements, duties, taxes, and import restrictions may vary by country.

The customer is responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

FAPTOYS cannot guarantee that every product can legally be imported into every country.

13. Order Cancellation

If you need to cancel or modify an order, contact us immediately at faptoys@gmail.com.

We will try to accommodate the request if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation or modification may no longer be possible.

14. No Guaranteed Delivery Date

Any delivery date or delivery window shown on our website is an estimate unless expressly stated otherwise.

FAPTOYS is not responsible for losses caused by delays outside our reasonable control.

15. Contact Us

For shipping questions, delivery issues, or order-related assistance:

FAPTOYS
Email: faptoys@gmail.com

Please include your order number in your message so our team can locate your order quickly.

Important

This Shipping Policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.